integrated solutions – cym

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A list of solutions provided by the company:

Messaging and notification systems
cloud computing services
Data analytics and performance reporting
Consulting & Technical Support
Interconnection and Integration Solutions
Call Center Solutions
Cloud Communication

The best integrated solutions for systems
Cloud Communication

1- Cloud Communication

VoIP systems.
Cloud exchanges (Cloud PBX).
IVR and intelligent call routing services.
Connecting branches to a unified communication network without the need for complex infrastructure.

2- Call Center Solutions

Establishing and operating cloud contact centers.
Customer and representative performance reports.
Call recording and analysis.
Integration with customer relationship management (CRM) systems.

3- Connection and integration (Integration Solutions)

Connecting cloud communications systems with various business applications such as: Salesforce, Zoho CRM, and Microsoft Dynamics
Integration solutions with local and overseas business applications.

4 - Message and notification systems

Send group SMS messages.
Voice notifications and interactive messages to customers.
WhatsApp Business API sending platforms.

5 - Cloud computing services

Cloud backup solutions.
Private and public cloud services.
Host business applications on secure cloud servers.

6- Data analyzes and performance reports

Analytical dashboards to track communications performance.
Monitor service quality and improve customer experience.
Time and graphic reports that contribute to making better decisions.

7- Consulting and technical support

Technical support around the clock.
Training teams to use cloud systems.
Analyze companies’ needs and provide customized solutions.

Start building the perfect call center for your business, and let our team help you every step of the way.