Intermediary linking and integration systems

Intermediary linking and integration systems (Integration Solutions)

When your systems come together, your business takes off with confidence

What are interconnection and intermediate integration systems?

Intermediary connectivity and integration systems refer to the set of modern tools and technologies that we use to connect various systems and applications within companies and organizations into a unified system.

Whether on-premises or cloud, we connect them consistently, harmoniously, and automatically, in pursuit of our goal of efficient data sharing and interaction. Instead of each system in your company working in isolation, we create technical bridges between all systems and each other, making all your daily operations more efficient and flexible.

Types of interconnection and intermediate integration systems we offer

Because we realize that every company or organization has different needs depending on the nature of its business, we have provided many types and advanced solutions that cover all operational aspects.

Integration between communication systems and customer management systems (CRM Integration)

At Cloud Link, we link cloud exchanges (call centers) and customer relationship management (CRM) systems to display customer information the moment they call.We record these calls in a dedicated system to separate each customer’s information from the other customer, which improves the quality of customer service.

Integration between accounting and billing systems (Accounting Integration)

Instead of entering data manually, we connect accounting systems with point-of-sale, online stores, or order management systems, to make it easier to record revenues, expenses, or invoices.

Integration with E-Commerce Integration systems (E-Commerce Integration)

We make all e-commerce systems interconnected and integrated into a unified system, connecting platforms like Shopify or WooCommerce with inventory, billing, and customer service systems, ensuring we sync orders, update inventory, and track shipments in real time.

Integration between human resources systems and operational systems (HR Integration)

An integrated system link between human resources systems and attendance and departure systems, salaries, and periodic evaluations, in order to provide accurate reports, increase employee productivity and improve their management.

Integration between payment systems and customer service (Payment Integration)

We connect payment systems and customer systems together, so that order statuses are updated and automatic alerts are sent to customers and the sales team, reducing delays and errors.

On-Premise Integration

Connecting local systems to external systems, to ensure complete data protection and maintain the organization’s privacy.

Integration via open programming interfaces (API Integration)

In Cloud Link, you will find the latest API systems that enable the linking of different applications, whether using REST or SOAP, while setting up security policies and monitoring data flow.

Integration using middleware integration

If systems cannot be directly integrated, at Cloud Link we provide you with "middleware" solutions to connect applications indirectly, customizing workflows according to requirements.

We not only connect systems, we coordinate their behavior, and we make it possible for them
Speaking “in one language”, regardless of its different techniques.

Features of Cloud Link connectivity and integration systems

Automation in performance

Everything works automatically without manual intervention, from entering customer data, to issuing invoices, to sending notifications, to tracking orders.

reduce human error

Because of the accuracy of connectivity and integration systems, and the lack of reliance on manual work, human errors are reduced, and with them the costs resulting from correcting them are reduced.

A comprehensive vision and unified report

We provide comprehensive reports covering financial performance, customer behavior, sales, engagement rates and other data that is easy to track thanks to the integration of systems into a single dashboard.

Flexibility and ease of expansion

As your business grows, you may add new systems or change your technical architecture, CloudLink integration solutions ensure scalability and development without having to rebuild systems from scratch.

improving the customer experience

When you connect communications systems with a customer management system, your representative has access to all customer information the moment he calls, giving him fast, personalized service that elevates his experience and enhances his loyalty.

Our steps to connect all your systems into a unified system..

1 - Analysis of existing systems

We analyze how you manage current systems, and carefully study the internal working mechanisms between the team and departments.

2- Design the system map

After analysis and planning, we identify the points of convergence between systems, to design the way data flows between them, taking into account speed, security, and performance.

3- Building the system using modern technologies

Using modern technologies such as (REST APIs, Webhooks, Middleware Services) we begin to build an integrated, seamlessly interconnected system that is scalable and growable.

4- Testing and delivery

In order to ensure the efficiency of the system, we test it thoroughly and deliver it officially.

5- Continuous support and updates

Our communication with you does not stop after the system is delivered, but rather we continue to follow up with you and update the system when needed, to ensure its long-term stability.

Why do you need Cloud Link connectivity and integration systems?

To automatically display customer data during the call, by linking the call center cloud system with the CRM system.
To synchronize customer data between the online store and the customer management system.
To integrate accounting systems with buy and sell orders to reduce manual processes.
Improving the performance of work teams through accurate periodic reports.
To send instant alerts on mail or mobile when specific events occur (such as the completion or failure of a payment).

Why choose Cloud Link?

Easy to operate, without complications

Exclusive authorized agent for the best cloud communication systems

High security and compliance with international standards (ISO – GDPR)

Integrability with your existing tools

The ability to use the system from anywhere in the world

Start building the perfect call center for your business, and let our team help you every step of the way.